Delivery Policy

DELIVERY

All orders are subject to authorization, only authorized orders will be processed and shipped. All packages are shipped via DHL. Your billing and shipping addresses must be in Malaysia.

Please ensure that you provide accurate address information, including city, state and zip code to prevent any errors or delays in shipping. Once an order is submitted, we are unable to make changes to your shipping address.

ORDER PROCESSING

Orders will be processed within 24-48 hours, Monday through Friday (excluding major public holidays and weekends), depending on product availability.

SHIPPING METHODS AND COSTS

• Standard Delivery to West Malaysia (1-7 working days, excluding public holiday and processing time): RM7
• Standard Delivery to East Malaysia (5-12 working days, excluding public holiday and processing time): RM12

DELIVERY TIMELINES

Orders will be delivered on Monday to Saturday. All orders require a signature upon delivery. If you are not there to sign for your order, please assign a representative to sign and receive the parcel on behalf of you.  We will do second attempt should there be no one to sign and receive at first attempt.

If both deliveries failed (first and second attempt), the order will be cancelled.

To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your parcel unattended at the address provided.

Please keep the following points in mind:

• We do not ship to P.O. Boxes
• We do not ship to Freight Forwarders
• We are unable to ship to multiple addresses in one order

SHIPMENTS TO OTHER COUNTRIES

Presently, we only deliver orders to addresses within Malaysia.

TRACKING YOUR ORDERS

After your order is placed, we will send you an order confirmation. Once your order is shipped, you will receive a shipping confirmation email with your tracking information which you may use to track and monitor the delivery status of your NARS order. You can also view the status of your order by visiting https://www.dhl.com/my-en/home/tracking.html and enter your tracking number(s). Please note that DHL may not have tracking information available for up to 24 business hours after the order has shipped. All previous order history can be viewed under the Account section on the website.